Modern ways of working are quite common in software development. However, as with this Success Story that focuses on the Legal Department within BOSCH Mobility Solutions, it is clear that adopting these operational practices is relevant for all business areas. What Polderon does is enable teams with a business improvement mindset, combined with the gift of short feedback loops, data and analytics which really helps a team to self-steer and self-improve.

ABOUT BOSCH LEGAL SERVICES MOBILITY

Led by Dr. Jean Obst, the Legal Department servicing BOSCH Mobility Solutions has about 70 legal professionals. And with 200,000 employees, BOSCH Mobility Solutions is the largest sector within BOSCH, generating a turnover of around 47 billion euros in 2019.

For BOSCH Legal Services Mobility, it is really crucial to look at speed, time management and efficiency. This is the only way they can serve thousands of buyers globally with many more contracts every year. Change is also one of the biggest topics on everyone's minds in the department. Both the legal environment and the whole company is constantly undergoing change. And this is why they decided to start on this journey with Polderon.

"The right thing at the right time."
— Dr. Dierk Schindler, Head of Legal Services Mobility, Supply Chain & Logistics at BOSCH

BECOMING MORE EFFECTIVE AND EFFICIENT

Modernising ways of working really gives teams the opportunity to become much more effective and efficient. It creates insights that BOSCH Legal Services Mobility needed in terms of where their time was going and where they needed to put their resources. And it also created the opportunity to let the information flow between them and their internal business partners.

Another major problem the team was facing was that — while they knew they had a huge workload — they didn't have the necessary transparency on what kind of workload it actually was. The team wanted to do more, wanted to become business-centric, and counsel to the business. In other words, be much more proactive. It is about putting yourself in the shoes of the business client and understanding what outcome they are really after.

"When I look back, everything is just as promised... The system enables the team to do all work as legal counsels more efficiently and more properly, so everybody was benefitting from the system."
— Carolin Schrott & Dr. Jonas Kotzur, BOSCH Legal Services Mobility

A CHANGE IN MINDSET

What the BOSCH Legal Services Mobility teams observed was an interesting change in the mindset of people. What had been perceived as a burden at the beginning became more and more a habit and was positively embraced by the team. Now they are much more flexible in their work, because it is all connected.

"Powerful IT Tools Are the Gamechanger."
— Dr. Jean Obst, Head of Legal Services Mobility at BOSCH